Privacy Policy

Last Updated: January 2026

Your Privacy Matters

Introduction

Welcome to 29bet. This Privacy Policy explains how 29bet ('we', 'us', or 'our') collects, uses, shares, and safeguards the personal information of users ('you' or 'your') who access or use the 29bet platform, including our website, mobile interface, and related services available at 29bet.buzz.

By registering an account or using any of our services on 29bet, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with these practices, please discontinue use of our platform immediately.

This policy applies to all users of 29bet from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and all other districts. We are committed to transparency and fair treatment of your personal data in accordance with internationally recognised data protection standards.

Information We Collect

Personal Information You Provide

When you register for a 29bet account, make a deposit or withdrawal, or contact our support team, you may provide us with the following categories of personal information:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address, including city and district within Bangladesh
• Payment method identifiers, such as bKash account numbers, Nagad wallet IDs, Rocket numbers, or bank account details
• Identity verification documents such as National ID card (NID) or passport, where required for account verification

Automatically Collected Information

When you visit the 29bet platform, our systems automatically collect certain technical information about your device and usage patterns, including:

• IP address and approximate geographic location
• Browser type, operating system, and device model
• Pages visited, time spent on each page, and navigation paths within the platform
• Session identifiers and cookies used to maintain your login state

Transaction Data

All betting and gaming transactions conducted on 29bet are logged, including bet amounts, game results, deposit and withdrawal records, and account balance histories. This data is essential for the integrity and security of your account and for compliance purposes.

How We Use Your Information

29bet uses the personal information we collect for the following purposes:

• Account registration, verification, and management — to create and maintain your 29bet user account and verify your identity as required
• Processing deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels
• Providing customer support, investigating disputes, and resolving account issues
• Sending you service communications, including transaction confirmations, security alerts, and policy updates
• Preventing fraud, money laundering, and other financial crimes in compliance with applicable standards
• Improving our platform through analytics, user behaviour insights, and internal performance monitoring

We will not use your personal information for any purpose that is incompatible with those stated above without obtaining your prior consent. Where we send you promotional communications, you may opt out at any time by contacting our support team.

Sharing of Your Information

29bet does not sell, rent, or disclose your personal information to third parties for their independent marketing purposes. We may, however, share your information in the following limited circumstances:

Service Providers

We engage trusted third-party service providers to assist in operating the 29bet platform, including payment processors (such as bKash and Nagad), identity verification partners, customer support tools, and analytics providers. These service providers are contractually obligated to process your data only in accordance with our instructions and to maintain appropriate security measures.

Legal Obligations

We may disclose your personal information where required to do so by applicable law, court order, or at the request of a competent authority. We will take reasonable steps to notify you of any such disclosure request unless we are legally prohibited from doing so.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of 29bet, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via the email address associated with your account or through a prominent notice on our platform before any such transfer takes place.

We do not share your personal information with any advertising networks or data brokers for targeted advertising or profiling purposes.

Cookies and Tracking Technologies

29bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us recognise you when you return, maintain your session, and understand how you navigate our platform. We use the following types of cookies:

• Essential cookies — required for the platform to function correctly, including maintaining your login session and securing transactions
• Analytics cookies — used to understand user behaviour, popular game categories, and platform performance so we can improve our services
• Preference cookies — used to remember your settings and preferences, such as language selection and display options

You may disable cookies in your browser settings at any time; however, please note that disabling essential cookies may affect the functionality of the 29bet platform and your ability to access your account or complete transactions.

Data Security

29bet employs a range of technical and organisational security measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our platform, firewalls, intrusion detection systems, and access controls that restrict which personnel can view sensitive account data.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. If you suspect any unauthorised access to your 29bet account, please contact our support team at [email protected] immediately.

Data Retention

29bet retains your personal information for as long as your account remains active or as long as is necessary to provide you with our services. We also retain data for as long as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you close your 29bet account, we will retain certain personal information for a period required by applicable standards. Transaction records and identity verification documents may be kept for a period of five (5) years from the date of account closure to meet anti-money laundering (AML) and record-keeping obligations. After this period, data that is no longer required will be securely deleted or anonymised.

Your Privacy Rights

As a user of 29bet, you have the following rights with respect to your personal information:

• Right of Access — you may request a copy of the personal information 29bet holds about you at any time
• Right of Rectification — if your personal information is inaccurate or incomplete, you may request that we correct it
• Right to Erasure — in certain circumstances you may request that we delete your personal information, subject to any legal obligations we have to retain it
• Right to Restrict Processing — you may ask us to limit how we use your data while a complaint or query is being investigated
• Right to Data Portability — where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Privacy Request'. We will respond to your request within a reasonable timeframe.

Third-Party Payment Processors

When you make a deposit or request a withdrawal on 29bet using payment services such as bKash, Nagad, Rocket, Upay, or bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, or other providers, your payment information is transmitted directly to the relevant payment processor. 29bet does not store your full bKash PIN, mobile banking passwords, or card CVV numbers on our servers.

Each third-party payment processor operates under its own privacy policy and security standards. We encourage you to review the privacy policies of any payment service you use in connection with your 29bet account. 29bet is not responsible for the privacy practices of these independent processors.

Children and Minors

29bet is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal information from individuals under the age of 21. If you are under 21, you must not use or attempt to use 29bet, and you must not provide us with any personal information.

If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will take prompt steps to delete that information from our records. If you believe that we may have collected information from a minor, please contact us immediately at [email protected].

Changes to This Privacy Policy

29bet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you via email or a prominent notice on the 29bet platform. Your continued use of 29bet after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. This Privacy Policy is effective as of the date stated at the top of this document.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 29bet handles your personal information, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your concerns promptly and transparently.

Email: [email protected]